Welcome to RoofOps. These Terms of Service ("Terms") govern your access to and use of the RoofOps website, services, and related applications (collectively, the "Platform"), operated by Polsia Inc. ("RoofOps," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.
By registering for an account, submitting a lead request, or using any part of the Platform, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are using the Platform on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. These Terms apply to all users: homeowners submitting requests, contractors signing up for accounts, and any other person accessing the Platform.
RoofOps operates a lead generation and contractor matching platform for storm damage roof replacement and related services. We do not provide roofing services ourselves. We connect homeowners seeking roofing work with independent, third-party roofing contractors. We are not a party to any contract between a homeowner and a contractor, and we do not guarantee the quality, timeliness, or outcome of any work performed by contractors.
When you submit a lead request through the Platform, you agree to provide accurate, complete, and current information. You are responsible for ensuring the address and service type you provide are correct. RoofOps will route your request to a contractor in your ZIP code territory. We will share your contact information with that contractor to facilitate the service.
RoofOps does not employ, supervise, or control contractors. We make reasonable efforts to vet contractors for license and insurance status, but we make no warranty regarding the quality, safety, or legality of any contractor's work. Any contract for roofing services is between you and the contractor directly — not with RoofOps.
If you submit an emergency request (e.g., active leak, storm damage requiring tarp), we will attempt to route you to a contractor quickly. Response times are estimates and may be affected by weather, contractor availability, and other factors outside our control.
To become a contractor on RoofOps, you must: (a) be a legally formed business entity or a sole proprietor with a valid tax ID; (b) hold a current and valid state roofing license (or general contractor license in states where roofing is covered under a broader license classification); (c) carry current general liability insurance with minimum coverage of $1,000,000 per occurrence; (d) have no outstanding judgments related to construction or home services; (e) agree to these Terms and our Contractor Code of Conduct.
When you select a territory (ZIP codes), you receive exclusive routing of leads within that territory for as long as your subscription is active. Territory exclusivity does not grant ownership of the territory — it is a service feature subject to these Terms and your continued subscription.
You agree to: (a) respond to leads within 2 hours of notification; (b) contact homeowners using the contact information provided solely for the purpose of facilitating the roofing service; (c) perform work in a professional, workmanlike manner consistent with industry standards; (d) maintain your license and insurance throughout your subscription; (e) not share lead data with third parties or use it for any purpose unrelated to the specific job; (f) report accurate job status and claim information in your dashboard.
RoofOps reserves the right to run background checks and verify license and insurance status at any time. Failure to maintain required credentials may result in account suspension or termination without refund.
Contractor subscriptions are billed monthly in advance on the date of your initial signup. The plan you select determines your monthly fee and the number of leads you are entitled to per month. All fees are non-refundable except as required by applicable law.
You may upgrade your plan at any time — the change takes effect immediately and you are charged a pro-rated amount for the remainder of the current billing cycle. Downgrades take effect at the start of the next billing cycle.
You may cancel your subscription at any time from your dashboard or by contacting us. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months. Upon cancellation, your territory claim is released and those ZIP codes become available to other contractors.
If a payment fails (e.g., card declined), RoofOps will attempt to collect payment again within 5 business days. If payment cannot be collected, your account will be suspended and territory claims will be released. We reserve the right to recover any costs associated with failed payments.
We may change our pricing with 30 days' advance notice. If you do not agree to the new pricing, you may cancel before the change takes effect.
The Platform, including all content, design, software, and materials provided by RoofOps, is the property of Polsia Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Platform without our written consent. "RoofOps" and the RoofOps logo are trademarks of Polsia Inc.
You may not use the Platform to: (a) submit false, misleading, or fraudulent lead information; (b) contact homeowners for purposes other than facilitating the roofing service; (c) share, sell, or transfer lead contact information to third parties; (d) spam or conduct unsolicited marketing to homeowners; (e) interfere with the operation of the Platform or the experience of other users; (f) attempt to gain unauthorized access to any part of the Platform; (g) use the Platform to facilitate any illegal activity; (h) scrape or harvest data from the Platform in an automated manner without authorization.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RoofOps does not warrant that the Platform will be uninterrupted, error-free, or completely secure. We do not guarantee that contractor information is always accurate, complete, or current.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RoofOps (AND Polsia Inc.) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM — REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND REGARDLESS OF WHETHER RoofOps WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RoofOps' TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO RoofOps IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless RoofOps, Polsia Inc., and their officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) any contract or transaction between you and a homeowner or other third party; (d) your gross negligence or willful misconduct.
RoofOps may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice, and without liability to you. Reasons for termination include but are not limited to: violation of these Terms, failure to maintain required credentials, non-payment, fraudulent activity, or conduct that harms other users or RoofOps' business. Upon termination, your account data may be deleted and territory claims will be released.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law provisions. Any dispute arising from these Terms or your use of the Platform shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware, and you consent to the personal jurisdiction of those courts.
For questions about these Terms, contact us at:
Email: roofops-2@polsia.app
Address: RoofOps, c/o Polsia Inc., 100 Enterprise Way, Suite 300, Scottsdale, AZ 85251